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We
are always a work in progress, and if you have ideas on how we can work
better,
please let us know!
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WELCOME!
On April
20 and 21, 2007, CARF
surveyors visited our Centre and accompanied staff on
home visits, observed groups and interviewed parents and employees alike. NONA
Child Development Centre has received another 3 year accreditation!
What accreditation means to you as a parent:
When you use our services you will be ensured that:
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All persons must be treated with dignity
and respect.
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You will be informed of your rights
starting from your initial contact with us.
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We will respect and preserve your
confidentiality rights.
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You will be given the opportunity to be
involved in your service planning.
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Family involvement is encouraged.
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We inform you in writing of our
complaint procedure. If you have a complaint or concern about our
services, we will assist you without holding it against you or your
family.
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We have a thorough knowledge of all the
community resources that may be helpful to you.
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We have addressed health and
safety concerns such as: building safety, emergency plans, and any barriers to receiving service, e.g..,
wheelchair accessibility.
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Our services are measured and evaluated
for efficiency, effectiveness and consumer satisfaction.
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Your cultural and
individual preferences will be respected.
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We have qualified staff
and provide ongoing training to them.
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