Accreditation at NONA
Welcome!
On April 20 and 21, 2007, CARF surveyors visited our Centre and accompanied staff on home visits, observed groups and interviewed parents and employees alike. NONA Child Development Centre received another 3 year accreditation.
When you use our services you as a parent will be ensured that you will be ensured that:
- All persons must be treated with dignity and respect.
- You will be informed of your rights starting from your initial contact with us.
- We will respect and preserve your confidentiality rights.
- You will be given the opportunity to be involved in your service planning.
- Family involvement is encouraged.
- We inform you in writing of our complaint procedure. If you have a complaint or concern about our services, we will assist you without holding it against you or your family.
- We have a thorough knowledge of all the community resources that may be helpful to you.
- We have addressed health and safety concerns such as: building safety, emergency plans, and any barriers to receiving service, e.g.., wheelchair accessibility.
- Your cultural and individual preferences will be respected.
- We have qualified staff and provide ongoing training to them.